Dispatch lives in one person's head
It works fine until they're on vacation. Then the morning stalls, techs sit, and nobody can say who was supposed to be where.
Industries / Plumbing & Electrical
Built for a board that changes all day.
A shop that lives on service calls needs dispatch that works from a phone in a van — not a pipeline designed for closing deals.
What we usually find
The three that come up every time.
The after-hours call falls in a hole
It rings a cell phone at 11pm, gets handled, and never becomes a job — so it never gets invoiced and nobody remembers it happened.
The price book is a PDF from three years ago
Techs quote from memory. The same job costs different money depending on who showed up, and you find out at the end of the month.
The System — Configured for Plumbing & Electrical
Same three modules. Built around your work.
Mod. A
Website
Found by someone with water on the floor.
- Built for emergency searches on a phone, at speed
- Service area pages for the towns you actually cover
- License numbers and credentials where people look for them
- Requests come in as calls on the board, already timestamped
Mod. B
CRM
Call in to paid invoice.
- A dispatch board that works on a phone in the van
- Your stages — called in, dispatched, on site, quoted, approved, invoiced
- After-hours and emergency calls captured as jobs, not as memories
- Job history by address, so the next tech knows what's already been done
Mod. C
Operations
Pricing, permits, and where the time went.
- Your price book on the truck, current, for everyone
- Permits and inspections tracked with the job they belong to
- Tech time against each call
- Sits beside QuickBooks and whatever dispatch tool you won't give up
Next Step
Tell us how your shop actually runs.
A short conversation first — what you're using now and what keeps breaking. If it's a fit, we send you a short questionnaire built for plumbing & electrical and go from there.
Email Us Directlycaleb@tetheredcrew.com